ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification
266 Ratings 350 LearnersISO/IEC 20000 is a globally recognized standard for IT Service Management (ITSM) that specifies the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve the Service Management System (SMS). ISO/IEC 20000 Lead Implementer Online Training & Certification by PECB is a comprehensive course that prepares professionals to implement and manage an ITSM system based on the ISO/IEC 20000 standard.
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ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification Overview
The ISO/IEC 20000 Lead Implementer Online Training & Certification by PECB is a 5-day course that covers the principles and practices of IT Service Management, the requirements of the ISO/IEC 20000 standard, and the steps involved in implementing and maintaining an ITSM system based on the standard. The course is designed to provide participants with the knowledge and skills to lead an organization's ITSM implementation project, from initiation to completion.
Target Audience:
- Project managers or consultants wanting to prepare and support an organization in the implementation of an IT Service Management System (ITSM)
- ISO 20000 auditors who wish to fully understand the IT Service Management System implementation process
- Persons responsible for the IT Service or conformity in an organization
- Members of an IT Service team
- Expert advisors in IT
- Technical experts wanting to prepare for an IT Service function or for an SMS project management function
ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification Key Features
Live online training sessions led by certified instructors
Comprehensive course materials and resources
Interactive learning environment with case studies and practical exercises
Interactive online learning platform with virtual classroom sessions
Access to online training platforms and virtual classrooms
Certification exam preparation and mock exams
ISO/IEC 20000 Lead Implementer certification upon successful completion of the course and exam
Skills Covered
Understand the principles and practices of IT Service Management
Understand the requirements of the ISO/IEC 20000 standard
Plan, implement, and maintain an ITSM system based on the standard
Monitor, review, and improve the effectiveness of the ITSM system
Manage an ITSM implementation project
Benefits
- Gain a globally recognized certification in IT Service Management
- Develop skills and knowledge to lead ITSM implementation projects
- Improve the effectiveness and efficiency of IT Service Management
- Enhance the organization's reputation and credibility
- Increase customer satisfaction and loyalty
ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification Curriculum
Eligibility
The ISO/IEC 20000 Lead Implementer Online Training & Certification by PECB is suitable for:
- IT professionals involved in IT Service Management
- IT managers responsible for ITSM implementation projects
- Consultants seeking to advise organizations on ITSM implementation
- Professionals seeking to gain a certification in ITSM
Pre-requisites
Participants should have a basic understanding of IT Service Management principles and practices and the ISO/IEC 20000 standard.
Course Content
- Introduction to IT Service Management and ISO/IEC 20000
- Planning and initiating an ITSM implementation project
- Analyzing the organization's context and defining the scope of the ITSM system
- Developing and implementing ITSM policies and objectives
- Designing and implementing ITSM processes
- Implementing the ITSM system and managing the transition
- Monitoring, reviewing, and improving the ITSM system
- Preparing for and conducting an ISO/IEC 20000 certification audit
- Exam preparation and mock exams
ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification Exam & Certification
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